Shipping Policy

At The Neighborhood Eye Doctor, we are committed to delivering your eyewear and optical products safely, securely, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing an order.

Order Processing Time

All orders are carefully reviewed and prepared within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

Prescription eyewear, custom lenses, and specialty frames may require additional processing time due to lens crafting and quality assurance procedures.

Shipping Methods and Delivery Times

We offer reliable shipping options to ensure your eyewear arrives in excellent condition.

Standard Shipping: Estimated delivery within 5 to 7 business days after processing
Expedited Shipping: Estimated delivery within 2 to 3 business days after processing
In-Store Pickup: Available at select clinic locations. You will be notified when your order is ready for collection.

Delivery timelines may vary based on your location, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your selected shipping method and delivery address.

We proudly offer Free Shipping on orders over $100 within the United States.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package in real time.

International Shipping

At this time, we primarily ship within the United States. If you are located outside the US and would like to place an order, please contact our team to confirm availability and shipping options.

Delayed, Lost, or Damaged Packages

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery so we can assist with a replacement or resolution. We may request photos of the packaging and product to help process your claim.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Changes and Cancellations

Orders may only be modified or canceled while they are still in the processing stage. Once an order has shipped, changes or cancellations are no longer possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us:

Email: hello@theneighborhoodeyedoctor.com
Phone: (281) 994-9943

We are here to make sure your eyewear experience is smooth, reliable, and worry-free.