Frequently Asked Questions

Below are answers to some of the most common questions about our clinical services, eyewear, appointments, and online store. If you do not see your question here, please contact our office and we will be happy to assist you.

Appointments & Clinical Care

Do I need an appointment to be seen?
We recommend booking an appointment in advance to ensure availability. Walk-ins may be accommodated based on clinic capacity, but availability is not guaranteed.

How often should I have a comprehensive eye exam?
Most patients should have a comprehensive eye exam every one to two years. Patients with specific vision conditions, diabetes, or other risk factors may require more frequent visits.

Do you accept insurance?
We work with a variety of vision and medical insurance providers. Please contact our office directly to confirm whether your specific plan is accepted.

What should I bring to my appointment?
Please bring a valid photo ID, your insurance information, a list of any medications you are taking, and your current glasses or contact lenses.

Eyewear & Online Store

Can I purchase eyewear online without a prescription?
Non-prescription eyewear and accessories can be purchased online without a prescription. Prescription eyewear requires a valid and current prescription.

How do I submit my prescription for an online order?
You can upload your prescription during checkout or email it to us after placing your order. Our team will verify your prescription before processing your order.

Do you offer virtual try-on?
Yes. Our Virtual Try-On page allows you to preview select frames on your face using your device’s camera or a photo upload.

Orders, Shipping & Returns

How long does it take to receive my order?
Production and shipping times vary depending on whether your eyewear is custom or non-prescription. Estimated delivery timelines are displayed at checkout.

Can I change or cancel my order after placing it?
Orders may be canceled or changed within 24 hours, provided production has not started. Please contact us as soon as possible for assistance.

What is your return policy?
Prescription and custom products are final sale unless there is a verified defect or fulfillment error. Non-prescription items may be returned within 14 days. Full details are available on our Refund Policy page.

Clinical Trials & Research

How do I participate in a clinical trial?
You can apply through the Clinical Trials page by completing the participation form. Our research team will review your submission and contact you if you qualify.

Is participation in a clinical trial free?
Many clinical trials offer free exams, treatments, or compensation, depending on the study. Details are provided during the screening process.

Privacy & Data Protection

How is my personal and medical information protected?
We use administrative, technical, and physical safeguards to protect your data. Please refer to our Privacy Policy for full details on how information is collected and used.

Contact

How can I reach your office?
Email: hello@theneighborhoodeyedoctor.com
Phone: (281) 994-9943
Address: 4159 Dowlen Rd, Beaumont, TX 77706